FAQ

Our BB creams provide medium coverage with skincare benefits, perfect for evening out skin tone while hydrating. CC creams offer color correction with lighter coverage, ideal for addressing redness or discoloration. Both formulas contain nourishing ingredients to improve your skin’s appearance over time.

Yes! Our Hydrating & Repair collection is formulated with gentle, effective ingredients. However, we recommend patch testing any new product. If you have specific concerns, our customer service team can help you select the perfect products for your skin type.

Currently, we don’t offer sample sizes, but we stand behind our products with a 15-day return policy if you’re not completely satisfied. Many of our products also come in travel sizes that let you try them at a lower cost.

After 1-2 business days for processing, delivery times are:
• Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
• Free Shipping: 15-25 days via EMS (orders over $50)
Note: These are estimates and may vary due to customs processing.

We ship globally except certain parts of Asia and some remote locations. If you’re unsure about delivery to your area, please contact us at [email protected] before ordering.

You’ll receive tracking information via email as soon as your order leaves our warehouse. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For EMS shipments, use the tracking number on your local postal service’s website.

We offer a 15-day return window from the date of delivery. Products must be unopened and in original packaging. Please contact us at [email protected] to initiate a return and receive instructions.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

We process orders quickly to get your skincare to you ASAP. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

For best results, store products in a cool, dry place away from direct sunlight. Some products may recommend refrigeration – check individual product labels for specific storage instructions.

Unopened products typically last 2-3 years. Once opened, most products should be used within 6-12 months (check the packaging symbol showing an open jar with a number, indicating months). Always store products properly and discontinue use if you notice changes in color, texture, or smell.

Our products are designed to work well together, but we recommend introducing new products one at a time to monitor your skin’s reaction. For personalized routine advice, feel free to contact our customer service team.