Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. We reserve the right to refuse service to anyone for any reason at any time.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product formulations, is the property of Love My Skin Shop or our brand partners (Clarins and Kérastase) and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our BB creams, CC creams, moisturizers, and hydrating treatments. However, product colors may vary slightly due to monitor settings. If you have specific skincare concerns, please consult a dermatologist before use.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details of your purchase.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

4. Shipping Policy

4.1 Shipping Areas

We ship worldwide except to certain Asian countries and remote areas. Customers are responsible for checking if we ship to their location before ordering.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivery in 15-25 business days after dispatch

4.3 International Orders

International customers may be subject to customs fees, taxes, or duties which are the customer’s responsibility. We cannot predict or control these charges.

5. Returns and Refunds

5.1 Return Policy

We accept returns of unopened items within 15 days of delivery for a refund or exchange. To initiate a return:

1. Email [email protected] within 15 days with your order number and return reason
2. Wait for return authorization instructions
3. Ship the item to the provided address

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened or used skincare products
• Products without original packaging
• Products purchased more than 15 days ago

5.3 Refund Process

Refunds are processed within 5 business days after we receive and inspect your return. Please allow 3-10 additional business days for your bank to process the refund.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate shipping and payment information. We are not responsible for delays or additional costs caused by incorrect information.

6.2 Product Use

Customers are responsible for:

• Reading all product descriptions and ingredients before purchase
• Performing patch tests for sensitive skin
• Following product usage instructions

7. Limitation of Liability

Love My Skin Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product results that vary by individual
• Delays caused by shipping carriers or customs
• Any unauthorized account access resulting from customer negligence

8. Privacy Policy

Your privacy is important to us. Our complete Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

10. Contact Information

For any questions about these Terms and Conditions, please contact us at:

Love My Skin Shop
1032 Brayhill Road, Edmond, US 73003
Email: [email protected]
Customer Care Hours: Monday-Friday, 9AM-5PM CST